David Fapohunda: Modernizing Operations for Efficiency and Customer Value
Companies often think they have to choose between being efficient and keeping customers happy. This false choice has…
Natalie Romano: How to Enable Seamless Digital CX Journeys at Scale
Customer experience is one of the most powerful differentiators in today’s market, yet delivering seamless, scalable digital journeys…
Jennifer Ybarra on Rethinking Nonprofit Fundraising in the Age of AI
Most nonprofits are stuck running the same fundraising playbook they’ve used for years, while commercial organizations sprint ahead…
From Turnover to Tenure: Inside Nonprofit Executive Search with Lori Clement
Nonprofit leadership turnover is a costly problem. When executive directors leave after just a year or two, organizations…