The Essential Role of the COO in Today’s Business World
A company’s daily operations and efficiency very much depend on the role played by a Chief Operating Officer…
Sharpening Operations: Keys for COOs to Drive Excellence
You signed on as COO to catapult your company’s performance. While the glory goes to flashy new product…
How CPOs Can Champion Customer-Centricity?
Customer obsession has become a competitive necessity. Recent research shows that customer experience leaders grow revenues 4-8% above…